Non existent customer service...

on 20-12-2017 22:23
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on 20-12-2017 22:23
O2 customer services seems to be unwilling to do anything useful to. Enter payment details and nothing, back to the payment screen, no errors etc.
Called o2, no effort to look into the issue, have been asked to try a different browser, calling up and ordering also fails.
Nobody seems to help, one online chat agent has said that his was due to MasterCard not being an accepted payment type, the other asked me to try CeX!
As a result, the item is now out of stock.
The shops can’t help, refuse to get involved and the online media team tell me they can see the item in stock but I no longer can so appear to be telling me lies.
I can’t believe the ineptitude of the customer service and sales team...all the seem to do it try and get you to trade up.
Anyone else had similar problems?
Thanks.
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on 20-12-2017 22:25
We would usually advise not too and to go in store from the start.
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on 20-12-2017 22:36
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on 20-12-2017 22:36
Issue is here that it is a like new phone. Online only.
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on 20-12-2017 22:38
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on 20-12-2017 22:38
Or buy it from a competitor's store on an O2 PAYG Bundle deal and transfer the number you have to the new SIM (assuming you are with O2 already!). (long story!).
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on 20-12-2017 22:38
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on 20-12-2017 22:38
@Anonymous wrote:
Issue is here that it is a like new phone. Online only.
That would be a problem. We can't really advise as only customer service can help.

on 21-12-2017 00:17
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on 21-12-2017 00:17
If your set on an iPhone 4 then pop to your local CEX & get one their then pop your sim in & away you go but make sure it’s a micro sim
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on 21-12-2017 06:34
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on 21-12-2017 06:34

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 21-12-2017 12:32
Hello @Anonymous, sorry to hear about the issues you've been having with trying to buy a phone.:( Please let us know if you have any progress with this?

on 29-12-2017 15:28
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on 29-12-2017 15:28
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on 29-12-2017 15:55
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on 29-12-2017 15:55
Have they offered to take payment over the phone for it?
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