Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My recent upgrade woes....

Even after years of frustration with 02 I decided to refresh with them last week (one last time!). When I upgraded I initally went through to the retention line as I'd been offered 24m 20GB tarrif with Vodafone for approx £54 a month with the iPhone ...

Resolved! Upgrade on us woes

So I did the 'upgrade on us' thing for the first time when it came up as a pop up on my app. I followed the directions and picked my phone, signed up for the tariff I wanted etc. Then I had a thought after I'd paid my £29.99 up front fee that perhaps...

Resolved! signal problems

am with o2 on data sim contract, paying £25 a month to use the internet and the signal is totaly rubbish. it only goes to one bar. ive tried explaining on live chat and got no joy. am thinking of getting rid of o2 as its a waste of time and money. wh...

Resolved! Atrocious 4G speeds in EH3 (Tollcross)

Hi all, this has been a problem for a little while but it seems to have got even worse lately. It's basically really slow in the West Port area of Edinburgh around lunchtime and rush hour. I did a speed test just now and got 0.03Mb/sec down and 0.09M...

Resolved! Stopping my O2 contract

How do I stop my O2 pay monthly contract?

Lost Phone in public place.

Today one of my friends lost his phone (iphone 7 with insurance -> 10GBP/month) in park (public place). We tried to find in by using iphone app findmyphone with no result. Does he can to claim o2 insurance or it will be declined becouse it was "publi...

Resolved! Confusing information regarding upgrades and contract on app

Hi, My o2 app is telling me the following information. "£0 left to pay on your existing contract Upgrade to o2 refresh today and we'll pay off the rest of your existing contract for you". This doesn't make any sense. If there is £0 to pay on a contra...

Resolved! I want to buy out my contract.

Been on O2 since Aug this year. I only use data. Don't hardly ever touch the mins or SMS. After a months 'upgrade' work on the O2 mast in the E11 area the data speeds are pretty Pi*s poor. I'm getting 1-3Mbs on a good test. Customer service although ...

Resolved! Swap My Swim

I'm trying to swap my sim but nothing is working. I tried online it keeps saying in progress but it's been longer than 24 hours tried via texting it says there was an error. Why isn't it working? Hurry and sort it out O2 this is a disgraceful level o...

Resolved! Move to another provider

I am currently 14 months into aa 02 refresh contract with a 24 month device plan. If I pay off the remainder of my device plan am I able to cancel my O2 contract to move to another provider?Thanks

O2

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