14-02-2019 00:09 - edited 14-02-2019 00:10
You must follow the advice here and phone to report it now
Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.
- If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
- If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.
NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile.
on 15-02-2019 08:43
Hi @Simon78, and sorry to hear about your phone! Did you get a chance to follow the advice above yet? It'd be great if you could let us know how you get on with this, and if you need any further help at all.
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