This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

I’m trying to upgrade my phone but 02 can’t verify my bank details

rhian1
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎14-05-2019 13:59 - last edited on ‎15-05-2019 12:47 by

on ‎14-05-2019 13:59 - last edited on ‎15-05-2019 12:47 by

I’m trying to upgrade my phone but 02 can’t verify my bank details I’ve phoned them and they can’t help I’ve also phoned my bank and there’s nothing wrong with my account I’ve been trying for weeks

Message 1 of 14
5,386 Views
0 Kudos
13 REPLIES 13

MI5
Level 94: Supreme
  • 152136 Posts
  • 651 Topics
  • 28988 Solutions
Registered:

on ‎14-05-2019 14:15

on ‎14-05-2019 14:15

@rhian1 have you tried to upgrade in store as that shouldn't be a requirement there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 14
4,357 Views
0 Kudos

rhian1
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎14-05-2019 14:20

on ‎14-05-2019 14:20

No there is no shop where I live I think I might go if I can’t get it sorted soon it’s very frustrating
Message 3 of 14
4,351 Views
0 Kudos

Marjo
Former Staff
In response to rhian1
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

on ‎15-05-2019 12:48

on ‎15-05-2019 12:48

Hi @rhian1 , sorry to hear you've been having a difficult time upgrading. Are you still stuck with this or did you manage to get anywhere since you last posted?

Message 4 of 14
4,284 Views
0 Kudos

rhian1
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎15-05-2019 13:32

on ‎15-05-2019 13:32

I’m still stuck I went to an 02 shop today and they couldn’t help me either
Message 5 of 14
4,275 Views
0 Kudos

MI5
Level 94: Supreme
In response to rhian1
  • 152136 Posts
  • 651 Topics
  • 28988 Solutions
Registered:

on ‎15-05-2019 13:52

on ‎15-05-2019 13:52

Why couldn't they help?
Is you bank card not working or something else?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 14
4,271 Views
0 Kudos

rhian1
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-05-2019 20:16

on ‎21-05-2019 20:16

My card is fine I use it everyday I don’t know what the problem is I’ve been trying for weeks
Message 7 of 14
4,244 Views
0 Kudos

MI5
Level 94: Supreme
In response to rhian1
  • 152136 Posts
  • 651 Topics
  • 28988 Solutions
Registered:

on ‎21-05-2019 20:28

on ‎21-05-2019 20:28

It sounds like o2 have blocked your card. @EmilieT can you assist?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 14
4,237 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 96020 Posts
  • 612 Topics
  • 7167 Solutions
Registered:

on ‎21-05-2019 20:32

on ‎21-05-2019 20:32

If you've been trying for weeks then maybe instore would be better.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 9 of 14
4,235 Views
0 Kudos

MI5
Level 94: Supreme
In response to jonsie
  • 152136 Posts
  • 651 Topics
  • 28988 Solutions
Registered:

on ‎22-05-2019 00:58

on ‎22-05-2019 00:58

Already tried that mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 14
4,230 Views
0 Kudos
Top Kudoed Authors
View All
Top