Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Free Phone

How & when will i receive the free iphone 6s supplied with the iphone X contact I have recently taken out?Can i collect from store?

Resolved! Flying from Gatwick to Las Vegas

I have been charged £35.00 extra for data usage. I was flying to Vegas on the day in question, apparently I used the data while over Norway. I didn't use my phone, and didn't fly over Norway, can anyone explain please?

Resolved! Cant receive calls

im currently in Spain i cant receive any calls just says my phone is switched off which it isnt. Anybody else having problems?

New contract not connected with my account

I recently purchased a new phone through a third party retailer Mobile Phones Direct and started a new contract.I received the phone and it's all working fine with the temporary number but I have had no communication from O2 and I need to get my old ...

Stolen phone

Hi All,I went bowling last night and found out that my phone had gone out of my pocket before I left. To cut a long story short I'm pretty sure it was stolen. I have never connected it up to apple or icloud so stupidly can't use any of the apps for '...

Resolved! no internet

no internet access , veryannoyed at tgis, not had internet for uite some time, was supposed to get new data 16th dec, but i have nothing, whats the best way to get internet i want, my husband has loads of data on his phone, and can use it for long ti...

Resolved! Upgrade - how long does it take?

Hi advice needed please...I upgraded on 17th Dec in Car phone warehouse. I'm using the new handset with my old SIM as instructed but I'm still getting the same data allowance as my old contract (3GB) whereas new contract and handset (s9) has 16GB...A...

Resolved! Data in the US

Hi, my data is working for some of my apps but on many others it just does not work. For example, I can use the my O2 app or Facebook but Pokémon go or other games will not load despite my signal remaining strong. Is this normal?

Resolved! Cancelling my sim only contract

Hi there, I have read alot of threads regarding cancelling my contract and am completely confused now.I wish to terminate my 'sim only' contract, how do I go about this please. My contract renewel date says 01/05/18. Regards MRDT

New Ipad Pro - still waiting but I've been charged

Is anyone still waiting for their new Ipad pro?I orderede mine on 4th Nov and said delivery would be in more than 4 weeksI have just been billed from the 1st Dec for the device and this months data, with no sign of my new ipad. Im struggling on the p...

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