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Level 1: Joiner
Posts: 5
Registered: ‎14-05-2019

I’m trying to upgrade my phone but 02 can’t verify my bank details

[ Edited ]

I’m trying to upgrade my phone but 02 can’t verify my bank details I’ve phoned them and they can’t help I’ve also phoned my bank and there’s nothing wrong with my account I’ve been trying for weeks

Posts: 116,793
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: Upgrade when your still in contract

@rhian1 have you tried to upgrade in store as that shouldn't be a requirement there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎14-05-2019

Re: Upgrade when your still in contract

No there is no shop where I live I think I might go if I can’t get it sorted soon it’s very frustrating
Former Staff
Posts: 7,871
Registered: ‎23-07-2014

Re: Upgrade when your still in contract

Hi @rhian1 , sorry to hear you've been having a difficult time upgrading. Are you still stuck with this or did you manage to get anywhere since you last posted?

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Level 1: Joiner
Posts: 5
Registered: ‎14-05-2019

Re: I’m trying to upgrade my phone but 02 can’t verify my bank details

I’m still stuck I went to an 02 shop today and they couldn’t help me either
Posts: 116,793
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: I’m trying to upgrade my phone but 02 can’t verify my bank details

Why couldn't they help?
Is you bank card not working or something else?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎14-05-2019

Re: I’m trying to upgrade my phone but 02 can’t verify my bank details

My card is fine I use it everyday I don’t know what the problem is I’ve been trying for weeks
Posts: 116,793
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: I’m trying to upgrade my phone but 02 can’t verify my bank details

It sounds like o2 have blocked your card. @EmilieT can you assist?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,572
Topics: 580
Solutions: 4,312
Registered: ‎04-01-2009

Re: I’m trying to upgrade my phone but 02 can’t verify my bank details

Posts: 116,793
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: I’m trying to upgrade my phone but 02 can’t verify my bank details

Already tried that mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)