Last September my phone was stolen and I didn't have insurance. Since then I have been paying for both the phone and the SIM, as well as my new phone and SIM. I didn't have the option of purchasing a cheaper phone according to the woman in the shop. This month I have had to pay £110.
I have been to O2 to ask if there is any way of reducing the airtime on my stolen phone. Every time I try to pay, it asks to send a code to the phone number I no longer have access to!! This month my bill is £20 higher than it was last month for the stolen phone, and my email is no longer even recognised. I assume it is being used fraudulently.
I physically cannot afford to pay the amount I'm paying right now. I understand it was my fault for not having insurance but paying £50 a month for a phone that was taken from me is just cruel.
I am a medical student who already has to cover the cost of my accommodation and living. I am trying to do something to better other peoples lives but it is next to impossible when the little money I have to spend every month is split between 2 phones. I have cried so many times over this. I literally don't know what to do. No one can help me.
Please help me!
