I’m can’t view my bill or log into my o2

[Laurahorn88]

I can’t log in or see my bill 

i should have had 2 x £50 credits and I can’t see if that has been applied 

every time I try and log in the app it says I am a new customer and have to wait 48 hours but this isn’t true I’ve had this account a long time 

[MI5]

@Laurahorn88 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

[AmieeP]

I'm having the same problem! 

[Oxonian]

@AmieeP 

I suggest that you follow the advice of @MI5 above. 

Please let us know how you get on !