Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Data Sharing

Hi,Been trying to work out why I can't share my 15Gb Refresh phone data with a Pay Monthly tablet I recently added to my account ordered from O2's website. Is it maybe as the tablet data plan was only 500Mb and that needs to be increased to allow me ...

woodmj by Level 2: Apprentice
  • 5 replies
  • 0 kudos

Resolved! Visual Voicemail SPAM & 202 not working

Hello, was after some help if possible. First up, I've tried 202 at least 7 times today and I cannot get through. As others have found, I get the "press 1 if you're reporting a fraud, otherwise - bye" message and it hangs up. This happens even when I...

guybrush by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Transferring my number - why so difficult?

I've completed the form to port my mobile number three times now- nothing has happened. Tried to call O2 but received a message "we're having technical difficulties, call tomorrow". Starting to wish I hadn't requested this sim and stuck with my old p...

ND34 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! cobrança

I already paid my phone bill, but it is not in the system and my card was charged

charge by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I need a replacement sim

I have lost my phone and sim so I would like to order an replacement sim with my existing number. How do I do this?

Scott8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My data

Hey dear sir or madam why not allowing my data can you able to check and let us know why your taking long

Kiru by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Faulty sim card ???

My brothers phone is saying he is not registered on the network. He put sim card into another phone and it is still saying the same thing. How can he get a replacement sim card?

Ca2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

02 messed my credit score

02 have messed up my credit score so badly for which i have been declined a mortgage. I was billed more than what my contracted stated, i spoke to O2 several times in store, on the phone and email, eventually the case went to OMBUDSMAN and it was rec...

qudsia by Level 1: Joiner
  • 13 replies
  • 0 kudos

Resolved! Iphone12

Hi,Just upgraded to an iphone12 which arrived this afternoon. Have set it up and all seems to be working apart from the phone. Unable to make or receive calls. Any idea why?

mb57 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! mobile insurance

I am using s20 ultra from last three months. I was out of london for 28 days. I want to do insurance on my hand set. Can i have insurance now.

Ashfaq by Level 1: Joiner
  • 1 replies
  • 0 kudos