Solved: Query: Moving from one contract to another

Kaytothet · ‎03-11-2023

Hello O2 Community,

I was moved last month from Virgin to O2, and can see I have a monthly contract for £25. I have now ordered a BF deal on O2 for a 12 month sim for £10 a month. Could I kindly check how moving from the £25 contract to the £10 contract would work once I receive the new SIM?

Thanks

gmarkj · ‎03-11-2023

Follow the migrating part of this guide @Kaytothet :

Guide: Migration & porting into O2

Basically call o2 once you have both sims and ask them to move the number from the old sim to the new one.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎03-11-2023

Follow the migrating part of this guide @Kaytothet :

Guide: Migration & porting into O2

Basically call o2 once you have both sims and ask them to move the number from the old sim to the new one.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

madasaf1sh · ‎03-11-2023

@Kaytothet

Just be aware that if you are still in the minimum term of the contract that you currently have you will have to pay off that contract first before you can move your number to the new contract

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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