Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! S22 Pay monthly offer

Noticed on the o2 site that the S22 current has a £250 offer on Do these offers only apply to phone purchases online? I always prefer to buy my phone instore. Seems a good deal while it lasts

Resolved! Address database

Hi, does anyone know how often o2 update their address database from royal mail. My address has only been on the royal mail website a couple of weeks but it's not showing up on the o2 website and stopping me ordering as you can't enter it manually ei...

I thought I had 6 months free Disney plus with my new plan upgrade?

Can you advise how I go about redeeming my 6 month free disney plus with my new contract?

O2 Complaints email address

Just spent an hour on chat with an agent who asked for info and no more than 5 mins later to provide , agent had terminated chat. I am being double billed for the same number since March and Agent had no idea what I was on about and put the blame on ...

Resolved! Contract coming to an end

Hi my contract is coming to an end next month I want to make sure that its cancelled after the last payment and transfer the number I'm using over to my other o2 sim

Resolved! If my payments dew week end when will the come out of my bank

If my pays dew weekend when will they come out of my bank 3 4 sep

Upgrade

Can I upgrade my iPhone 7 on the same contract and tariff that I am on

Resolved! Refund

I’m still waiting for a refund of £18

Resolved! Sim only plan upgraded to monthly only - can NHS discount apply?

Can I apply NHS discount to a new monthly plan, upgraded from sim only plan? Thanks!

Resolved! Sim only 12 month deal

I found a deal on U switch for a 40gb sim with free calls& texts at £10 for a 12 month contract, with future increases linked to CPI plus 3.9%. 2 questions please:1) Presumably the increase only applies after the 12 months, albeit the increase is det...

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