Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

connection problems

I am in Cyprus and have registered on the Cyta Vodaphone network. Depite having a signal, when I make a call to a UK number it just keeps telling my no network connection? I have tried my wifes phone also O2 and she has the same problem. we also have...

My o2 account its not working

Network issues

People have been complaining about them having to call me many times before my number connects. Please has it happened to anyone?

Roaming abroad cost

Going to turkey on 4th October what do i do regarding roaming abroad and cost can't get on chat as its down again been like this all last week

Xbox

Hi it wont let me authorise any payments on my xbox with my phone number

Resolved! Sim locked after inputting incorrect number

Hello, my phone updated over night, I went to unlock my phone this morning and did not realise i entered my lock pin instead of my sim pin, I know have locked my sim and its asking for a PUK code. Can you help with this please?Many thanksSmita

Resolved! lost phone

Hi, i have just returned from France and i lost my phone last night. Can i get the SIM barred and need a new phone

Resolved! O2 have ruined my credit score!

Can anyone help with this as O2 don't seem to know what they are doing. I took out a SIM only contract in January 2022 and then ported back out 12 days later (within the 14 days cooling off) as the signal and data speeds were dire. I then received a ...

Direct debit

My mobile account has recently been moved from a Virgin Mobile package to O2 (not by choice). In their email Virgin told me that my existing Direct Debit to Virgin would now go to O2 and I wouldn’t need to do anything more. Yet your first bill asks m...

Early upgrade fee refunded

Paid an early upgrade fee but didn't like phone so returned 2 days later, have been put back on original tariff all sorted but have so far rang customer service about 20 times trying to get money refunded ..... no luck ... every excuse in book and pr...

O2

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