Phone and account

[Ricardo58]

I'm inform my payment is over for, this is not the as I have paid my bill on the date required. Now I keep getting information that my payment is being processed, on the other hand my account is blocked

[madasaf1sh]

@Ricardo58 

You need to call the Payment Management Team in the morning on 0800 902 0217 and they can take a look for you. 

Note, that payments made online can take 24 - 48hours to be processed and if you have not paid by Direct Debit or card it can take 7 days to  be processed to your account.

[pgn]

@Ricardo58 - This is something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202 (or specific Payment management number - 0800 902 0217 ) around 08:10 in the morning. Note reconnection will not occur until payment has been received by O2, and reconnections do not occur over the weekend. Good luck!

[Enlli]

Your not the first to report this.

Virgin have admitted to billing problems. Whether or not this has affected O2, hard to say. 

You just need to keep at them

Try Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you