How to transfer a number between two o2 contracts?

[Anonymous]

I am not sure if this specific question has been asked before (if it has, I can't find it):

I want to purchase a new o2 contract from mobiles.co.uk (a new o2 contract is cheaper than any upgrade option from o2 or mobiles.co.uk), and I still have my existing o2 sim only deal (that I am now paying monthly by choice, as the contract is complete).

My question is, how would I go about getting my current number onto the new contract. I would obviously call and cancel the old, complete contract. Would I then just ask them to transfer my number to my new o2 contract from mobiles.co.uk? Would I have a brand new myo2 account as well? Any help would be appreciated

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[MI5]

Wouldn't surprise me at all @collierp77 

[collierp77]

I've submitted a complaint. Thankfully I found this thread! I knew it was possible as I've done it previously but this just gave me the extra 1% confidence. Thank you for your and others help!

[Oxonian]

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@collierp77 wrote:

I've submitted a complaint. Thankfully I found this thread! I knew it was possible as I've done it previously but this just gave me the extra 1% confidence. Thank you for your and others help!

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Do not expect @collierp77 a quick response from O2. We understand that it is taking O2 up to eight weeks to investigate and respond to complaints. 

I am also unclear as to the basis of your complaint ? It appears that your problem has been solved so what are you hoping to achieve ?  

[collierp77]

My complaint is based on the agent either lying to me (for 2 hours) or the need for product training for the agent and whomever he consulted with the many times I was put on hold. 

As for what I'm looking to achieve, well, I'm hoping that someone else won't have to go through the same nonsense.

Some 'feel good' pennies wouldn't go amiss either