How to contact customer service over unexpected high bill??

[Davieboy]

I’m looking for advice on what to do! I’ve just got a text this morning from 02 for an unexpected high phone bill of nearly over £450!!! With calls to America that I’m unaware off and there is no email address to contact 02 on or phone number on, understandably because of covid19 but I’m unsure what other avenues to try. Any help would be appreciated. As can’t afford to pay such a bill! Thanks

[MI5]

@Davieboy 

Call and speak to payment management Guide: Coronavirus Community Help and Support 

[Cleoriff]

Hi @Davieboy 

We are seeing people with quite excessive bills for some strange reason. You need to speak to O2

In this guide there are numerous numbers to call them. Use any or all. Press any option'-.

Guide: Coronavirus Community Help and Support 

[Davieboy]

Thanks for the information

[Cleoriff]

No problem @Davieboy 

Best of luck

[Davieboy]

Is there any direct email though for 02 any of you may know also out of curiosity? Thanks

[Cleoriff]

No email at all @Davieboy 

[jonsie]

Some people have had Google group calls diverted to An American number @Davieboy