Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel order

Does anybody know how I go about cancelling an order I placed? I can't get through to customer services on the phone, the live chat is deactivated whilst lockdown is on and I'm stuck. Reason being, I applied 20% student discount to my new contract an...

card payments

I have been trying to pay my bill online for over a week. it is continually rejecting card. I have checked with bank and card not damaged and fubnds available. 02 are now threatening to cut me off.. age 75 and very unwell, this is a nightmare. I only...

Have two%20numbers%20can%20i%20add%20the%20second%20to%20my%2002

I have two numbers on my 02 account can I add the second number to my 02 if so how do I do this

how can I pay off my device plan?

I have ~#£330 on my device that I'd like to pay off as the refresh tariffs are poor value for money. I didn't realise this when I signed up as I did it a little on faith. However, it's not all badSo I'd like to pay off my device plan in a lump sum.So...

Transferring my existing mobile number to my Sim.

I supplied a PAC code 2 days ago to transfer my mobile number to my new O2 SIM. Nothing has happened yet. How long might it take?

Resolved! Upgrading from sim only deal to phone and sim package

I currently have a sim I my deal but want to now upgrade to a plan with a sim and device. My question is will my i need to cancel my SIM only contract before signing a new contract?

Resolved! £5 big bundle

Is this unlimited to all other networks or just 02.When I look at the details it shows unlimited and then lists a whole load of prices. Which is it?

Resolved! Requesting a paper bill

Hi I’m needing to request a paper bill but I can’t call o2 due to Coronavirus, is there a way to request a paper bill another way. I know you can see it online but I need a paper one

Resolved! Leaving 02 early - when do I get my final bill to pay 02?

Hi, I left 02 in early March but am still waiting for my final bill. I left my contract early and am keen to finalise all outstanding payements. I recieved my april statement which was near 0, but wondering when and where my actual final bill will co...

How to cancel a new contract

Hi, just wanted to know if I can return my new tablet, after checking it out and cancel my new contract. I couldn't get in touch with o2

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