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Spend cap

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Hannahg1990
Level 1: Joiner
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on ‎07-04-2020 13:39

on ‎07-04-2020 13:39

How do I apply a spend cap? Tried to call o2 but it just says check the website and cuts off. The website has info about it but nowhere to click to apply it
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jonsie
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on ‎07-04-2020 13:41

on ‎07-04-2020 13:41

Guide: Spend caps on O2 

Keep calling, sorry

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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O2Sean
O2 Support
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on ‎07-04-2020 13:43

on ‎07-04-2020 13:43

Hi @Hannahg1990 ,

 

Only an O2 store or O2 customer service can apply a spend cap. Unfortunately you will have to wait until some bit of informality returns to the world before you will probably get the chance to apply one.

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Hannahg1990
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on ‎07-04-2020 13:50

on ‎07-04-2020 13:50

No good. My 13 year old sister is receiving this phone as a birthday gift (that keeps on giving!) and I don’t fancy a £200 bill... 😂
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gmarkj
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In response to Hannahg1990
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on ‎07-04-2020 13:51

on ‎07-04-2020 13:51

Keep calling and you will get through in the end.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎07-04-2020 13:52

on ‎07-04-2020 13:52

No other option right now. Everyone is suffering in their own ways.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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