Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236470 Views
  • 2 replies
  • 2 kudos

Activate sim card

recently got the s20 ultra on PPM. Unable to get in contact with o2 as online chat is closed down and had no luck over the phone as the call gets ended. Any way to do this? I need my phone as I'm a carer and need to be in constant contact.Thanks in a...

Resolved! Unexpectedly high bill for additional phone - NOT WHAT I SIGNED

Hi, I can't get through on the phoneline due to call volumes so maybe someone here can help. I recently added a second phone to my plan for my son, the package including phone hire, airtime and insurance was £22. I reviewed this with the customer ser...

phoneuser by Level 1: Joiner
  • 415 Views
  • 2 replies
  • 0 kudos

Resolved! Ending a early contract

How do you end a contract early it ends 3rd aug please can someone help me?

Leanne2 by Level 1: Joiner
  • 430 Views
  • 2 replies
  • 0 kudos

International calls

How do I block international phone calls

Carl2 by Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Blah!!

My phone has been restricted due to obviously not paying the bill! And won’t be able to pay it until 9-4-2020! O2 live chat is down due to this lockdown and I can’t seem to get through to them on the phone as I’m restricted! How do I go about getting...

Kita by Level 1: Joiner
  • 288 Views
  • 1 replies
  • 0 kudos

Cut off

Hi I had spoken to someone at start of week about struggling to pay bill because of covid-19 and he said o2 could help by giving me to to 13th of April but I’ve been cut off,we now no longer have working phone in my house hold and we have children an...

Arthurkb by Level 1: Joiner
  • 694 Views
  • 5 replies
  • 0 kudos

Resolved! Upgrade

I have just upgraded my phone and they said there was nothing left to pay as o2 would pay it for me but it says i have to pay £15 every month is that on top of my new bill i will pay every month

Us by Level 1: Joiner
  • 508 Views
  • 3 replies
  • 0 kudos

wrong address on phone delivery

I have placed an order for new phone and it has my old address on I can't through to anyone to change this before delivery Monday !! Not sure what to do

Spend cap

I'm up to half of my spendcap and its not letting me use the rest of it, does anyone know why

Clare5 by Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Resolved! Bank details

I need to change my bank details for the direct debit to be taken of. I need to change the name of the bank account which says I need to contact o2 but I’ve tried ringing and I cannot get through? Can anyone help please.

Holm by Level 1: Joiner
  • 944 Views
  • 6 replies
  • 0 kudos