Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 235997 Views
  • 2 replies
  • 2 kudos

Tablet off with/without Airtime Plan

Hi all, I've had an email from 02 with an offer for an iPad for £20 p/month. The small print says it's £11 for the device and £9 for the airtime plan, however, I wouldn't really need an airtime plan with this but could really make use of the device. ...

Poco89 by Level 1: Joiner
  • 1463 Views
  • 1 replies
  • 0 kudos

Failed Delivery

Hi. So I would have received my new phone yesterday, but O2 seem to have messed up the postcode, so the delivery failed. I've talked to DPD and they can't fix it without O2 instructing them, and I literally can't talk to O2 - they're not taking calls...

CodeSeven by Level 2: Apprentice
  • 1046 Views
  • 5 replies
  • 0 kudos

Changing my number internally

Hi i have just opened a new contract with O2 via a 3rd party as it was significantly cheaper than my existing contract. I am trying to move my old number onto the new simcard. I have filled out the transfer number form online and recieved a text mess...

Aimee2 by Level 1: Joiner
  • 928 Views
  • 5 replies
  • 0 kudos

New to O2

Hello all. I am new to O2 and ordered a sim only deal on tuesday and was wondering how long they usually take? I understand the current situation of everything being slower so i was wondering is there a way i can get an eSim without it having to be p...

Benn by Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Resolved! Late payment-will I be cut off

My bill payment was due in the 28th march and due to the current covid-19 situation I am unable to pay until the 9th april. I've tried to ring but I know lines are extremely busy at the min, Am I going to be cut off before I can pay on the 9th?My nex...

Missjojoh by Level 1: Joiner
  • 8722 Views
  • 13 replies
  • 0 kudos

Hi

I cannot call . Iya the 4th month in a rol , when you cut my SIM . I lost my job because i cannot call

Mobile Data

I can't get my mobile data to work even though I have it switced on

Webernieo by Level 1: Joiner
  • 499 Views
  • 3 replies
  • 0 kudos

Resolved! Blocked account so can't contact support

Due to the ongoing Corona Virus pandemic I'm unable to pay my bill until the 20th of this month. My phone and services have now been blocked so I can't even call the payment team to discuss this. I work for a charity that supports unpaid carers so my...

BleuAJ by Level 1: Joiner
  • 846 Views
  • 3 replies
  • 0 kudos

Fraudulent phone contracts

Hi so long story short. Thought i was taking out a new iphone 11 contract with a company called Mobiles.co.uk. £40 a month. Got sent 4x iphone XS through the post. Rang the company and turns out they made a "mistake" and to send them back to there wa...

Richo123 by Level 1: Joiner
  • 1550 Views
  • 6 replies
  • 0 kudos

Data problem with new phone

Hi guys, I have a new phone (samsung S9) and replacement SIMthe cellular elements of the phone work fine - calls and textsI can't get dataI have gone through all the usual troubleshooting in settings - mobile network etcit does connect to wifii check...

BexyF by Level 1: Joiner
  • 782 Views
  • 5 replies
  • 0 kudos