cancel
Showing results for 
Search instead for 
Did you mean: 

Changing tariff

DC8
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 1 Solutions
Registered:

I am currently on a Sim only, 40GB data pm, 18 month contract. An O2 email sent on 6th April advertised upgrading to a 50GB tariff for an extra £5 and that "You’re free to move your data down (or up) each month and there’s even tips below to make your data go further."

Clicking through the link on this email for this offer and there appears a message contradicting the email..."You can change to any of the following tariffs. It won’t affect the length of your contract but once you’ve changed you may not able to move back to your previous tariff or any extras that were connected to that tariff."

I'd like to upgrade the tariff for 2 or 3 months & then return to my original tariff - does anyone know if this is possible?

Message 1 of 17
2,133 Views
1 ACCEPTED SOLUTION

Accepted Solutions

DC8
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 1 Solutions
Registered:
Good news! Thanks Jonsie & MI5 - your help is much appreciated 👏🏻👍🏻You've saved me a few bob 🙂

View solution in original post

Message 15 of 17
2,048 Views
16 REPLIES 16

Cleoriff
Level 94: Supreme
  • 128710 Posts
  • 836 Topics
  • 7600 Solutions
Registered:

@DC8 

ONLY if your previous tariff remains available.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 17
1,410 Views

DC8
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 1 Solutions
Registered:
Thanks for the info!
Message 3 of 17
1,403 Views

jonsie
Level 94: Supreme
  • 96079 Posts
  • 612 Topics
  • 7176 Solutions
Registered:

@DC8 

Upgrade now through My O2 and get a 12 month sim only for 100GB at a cost of £20 and get 6 months Disney + free.

I did that last week

Message 4 of 17
1,399 Views

DC8
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 1 Solutions
Registered:
Hi Jonsie, When I access my account & go to 'change tariff', I'm only given 2 options: I can upgrade to 50GB or downgrade to 40GB. If I were able to get 100GB pm, I would definitely go for it but I'm not being given that choice! 😕
Message 5 of 17
1,394 Views

MI5
Level 94: Supreme
  • 152294 Posts
  • 651 Topics
  • 29054 Solutions
Registered:

@DC8 

Look under upgrades not tariff change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 17
1,392 Views

jonsie
Level 94: Supreme
  • 96079 Posts
  • 612 Topics
  • 7176 Solutions
Registered:

DC8
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 1 Solutions
Registered:
Hi MI5 & Jonsie, Thanks to you both for replying so quickly! I wouldn't have to wait until my contract ends (in December) before upgrading to the 100GB pm? I don't want to get hit with any additional charges...
Message 8 of 17
1,387 Views

MI5
Level 94: Supreme
  • 152294 Posts
  • 651 Topics
  • 29054 Solutions
Registered:

@DC8 

You should be able to upgrade a simo at any time but the upgrade path will confirm if charges are due.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 17
1,385 Views

jonsie
Level 94: Supreme
  • 96079 Posts
  • 612 Topics
  • 7176 Solutions
Registered:

I still had 12 months to run on my sim only when I upgraded to this tariff. No extra charges at all.

Message 10 of 17
1,383 Views