Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Blocked calls

Some important calls from unknown numbers and 0800 numbers are going straight to voicemail

Resolved! Cannot make calls with new iPhone 7

I have just joined O2. I have bought a new iPhone 7 from them. This came with my new sim card which I have inserted into the phone. However, I cannot make calls, not even to O2 support.

Resolved! Bona Fide Mobile Lt stopping payments

I dont want this coming off my bill whatever it is must have bought in error. need a stop message that works

Sim Swap not worked, Help!

Hi,I received my new phone today (switched from Huawei to iPhone 11). I've completed a sim swap (texted to 20220 as per instructions). My old sim has been deactivated but my new one hasn't activated. It's now been 6 hours without any network coverage...

Resolved! Access to sites

I'm trying to get on some sites but being denied can this be fixed

calling a mobile number in ireland

i keep trying my sons mobile in ireland (an irish mobile) i am dialing all the right codes but just get 3 bleeps and cut off . i dial the same number on a landline and get through . I have paid the extra £3 to dial abroad for 1 penny a minute but sti...

Resolved! Porting within O2

Hi, i am coming to the end of my contract, and have purchased a new Samsung phone and contract from a third party online shop as O2 just couldn`t compete with the deal i was offered, my problem is, i would like to keep my old number.I have no joy at ...

Resolved! Tariff Help!

Hi, I am due an upgrade so thought I would get one now as O2 have the Disney+ offer. I have a Samsung Galaxy S20+ which I bought outright so am looking for a sim-only tariff. I found one that looked good, 100GB data, unlimited minutes & texts for £20...

Resolved! Apple watch

I put in a order for a Apple Watch series 5 before midnight for next day delivery but no email yet about dispatch, had all my contract terms through by email tho

Resolved! Bar on phone

I have a bar on my phone as I was unable to pay my bill due to being out of work because of coronavirus. I’ve tried phoning customer service but no help can’t get through to anyone. What can I do?

O2

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