Text Alert - Bill Processing Query - Scam??

[Debbie01]

Hi - I've just rec'd a text from 02 stating that you're having difficulties processing my payment?  I've never had this before and been a customer for many years.  The message has also given a link so that 'I can update my payment details to avoid charges.' 

The link is <Link Removed> and the text came from +447423575504.  

Can you pls look into my query as I do not wish to incur charges or to be scammed!  Needless to say I tried the link and nothing came up and the mobile is not connecting.  This all leads to think it's a scam.  I'd like confirmation that there are no issues with my bill payment please.

Thank you - Debbie

[jonsie]

It's a scam

see this link

Guide: Coronavirus Community Help and Support 

It's a well known scam.
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/