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Dialing up / accepting calls

rc497
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on ‎15-04-2020 08:49

on ‎15-04-2020 08:49

Hello,

 

For the last 3 days I havent been able to accept any incoming calls nor dial out. I check the service status in the local area and they are now all working fine. I have swtich the phone on and off but still unable to make any calls. Any suggestions? Advice? Its not the best time to not be able to make calls. I cannot make facetime calls nor whats app calls...... Thanks

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MI5
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on ‎15-04-2020 08:52

on ‎15-04-2020 08:52

@rc497 

Check your SIM in another phone. If faulty, you'll need to call customer service for a replacement Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎15-04-2020 08:52

on ‎15-04-2020 08:52

@rc497 

You may need a new sim. Take the old one out ,clean it gently and return to device. If that doesn't work then ring o2 and ask for a new sim.

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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rc497
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on ‎15-04-2020 11:36

on ‎15-04-2020 11:36

Thank you! It works! Thank you x

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rc497
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on ‎15-04-2020 11:36

on ‎15-04-2020 11:36

Thank you

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Cleoriff
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on ‎15-04-2020 11:40

on ‎15-04-2020 11:40

Brilliant news @rc497 wink

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MI5
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on ‎15-04-2020 12:10

on ‎15-04-2020 12:10

Pleased to hear it 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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rc497
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on ‎15-04-2020 14:46

on ‎15-04-2020 14:46

Unfortunately it didnt last.... I have no idea how to get in touch with someone from o2 to order a replacement sim ---

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gmarkj
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on ‎15-04-2020 15:12

on ‎15-04-2020 15:12

There is a link below with different numbers and ways of calling (including Skype) to get through.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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