Dialing up / accepting calls

[rc497]

Hello,

For the last 3 days I havent been able to accept any incoming calls nor dial out. I check the service status in the local area and they are now all working fine. I have swtich the phone on and off but still unable to make any calls. Any suggestions? Advice? Its not the best time to not be able to make calls. I cannot make facetime calls nor whats app calls...... Thanks

[MI5]

@rc497 

Check your SIM in another phone. If faulty, you'll need to call customer service for a replacement Guide: Coronavirus Community Help and Support 

[Cleoriff]

@rc497 

You may need a new sim. Take the old one out ,clean it gently and return to device. If that doesn't work then ring o2 and ask for a new sim.

Guide: Coronavirus Community Help and Support 

[rc497]

Thank you! It works! Thank you x

[rc497]

Thank you

[Cleoriff]

Brilliant news @rc497 

[MI5]

Pleased to hear it 😊

[rc497]

Unfortunately it didnt last.... I have no idea how to get in touch with someone from o2 to order a replacement sim ---

[gmarkj]

There is a link below with different numbers and ways of calling (including Skype) to get through.