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Ewbanks
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on ‎14-04-2020 20:21

on ‎14-04-2020 20:21

I have upgraded to a 5G phone, will the new phone come with a 5G sim for me to use? I currently have a 4G sim. Thanks in advance
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MI5
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on ‎14-04-2020 20:54

on ‎14-04-2020 20:54

@Ewbanks 

Yes it will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎14-04-2020 20:54

on ‎14-04-2020 20:54

@Ewbanks 

Yes it will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-04-2020 20:57

on ‎14-04-2020 20:57

You may be better using your old sim until the situation with sim swaps improves

It's taking a stupid amount of time at the moment.

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Ewbanks
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on ‎14-04-2020 20:58

on ‎14-04-2020 20:58

Aww so the 4G SIM will work fine, just no 5g obvs Thanks for your help
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jonsie
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on ‎14-04-2020 21:00

on ‎14-04-2020 21:00

Yes, as you say, just no 5G but unless you are in a 5G area there is no rush.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎14-04-2020 21:01

on ‎14-04-2020 21:01

@Ewbanks 

Yes that's correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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