cancel
Showing results for 
Search instead for 
Did you mean: 

How to claim the free gifts with the Samsung s21

Vikadoo
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Just preordered the Samsung s21 ultra how can I claim the free gifts
Message 1 of 11
6,959 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Vikadoo 

Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or ROI residents (18+) only or registered companies. Pre order a new Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G from 14/01/2021 – 28/01/2021 and claim Samsung Galaxy Buds Live or Samsung Galaxy Buds Pro & Samsung SmartTag by redemption. No cash alternative. Participants who pre-order from Samsung Shop Online can claim their Reward at the same time as the pre-order. Customers from other participating retailers, must visit www.samsungpromotions.claims/janpreorder to complete the online claim form, upload proof of purchase and provide all other required information by midnight on 27/02/2021. Maximum 1 claim per Promotion Product purchased and a maximum of 250 claims per Company Participant. See www.samsung.com/uk/galaxy-s-preorder/terms/ for full Promotion terms.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 11
6,629 Views

littlenatz
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Did the free gifts show on your email order confirmation?
Message 3 of 11
6,617 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@littlenatz 

No, you have to claim them from Samsung.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 11
6,613 Views

littlenatz
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Aaah okay I thought they should show like the Disney plus etc does
Message 5 of 11
6,608 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@littlenatz 

No as it's not an O2 promotion.

It's run solely by Samsung.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 11
6,606 Views

littlenatz
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thats perfect, thank you.
Message 7 of 11
6,603 Views

DoctorJellybean
  • 12 Posts
  • 4 Topics
  • 0 Solutions
Registered:

I've just ordered the S21 myself, and I thought I saw on the confirmation page that one has to log in into My O2 and claim it once it has been dispatched?

Message 8 of 11
6,599 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

You won't be able to claim until after you have the phone and have passed the change of mind period.

Message 9 of 11
6,598 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@DoctorJellybean You'll need to wait past the 14 day cooling off period so you don't cancel the phone and keep the gifts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 11
6,595 Views