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Level 1: Joiner
Posts: 1
Registered: ‎18-11-2014

How to claim the free gifts with the Samsung s21

Just preordered the Samsung s21 ultra how can I claim the free gifts
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Topics: 574
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Registered: ‎04-04-2012

Re: How to claim the free gifts with the Samsung s21

@Vikadoo 

Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or ROI residents (18+) only or registered companies. Pre order a new Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G from 14/01/2021 – 28/01/2021 and claim Samsung Galaxy Buds Live or Samsung Galaxy Buds Pro & Samsung SmartTag by redemption. No cash alternative. Participants who pre-order from Samsung Shop Online can claim their Reward at the same time as the pre-order. Customers from other participating retailers, must visit www.samsungpromotions.claims/janpreorder to complete the online claim form, upload proof of purchase and provide all other required information by midnight on 27/02/2021. Maximum 1 claim per Promotion Product purchased and a maximum of 250 claims per Company Participant. See www.samsung.com/uk/galaxy-s-preorder/terms/ for full Promotion terms.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Level 1: Joiner
Posts: 4
Registered: ‎28-07-2020

Re: How to claim the free gifts with the Samsung s21

Did the free gifts show on your email order confirmation?
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: How to claim the free gifts with the Samsung s21

@littlenatz 

No, you have to claim them from Samsung.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎28-07-2020

Re: How to claim the free gifts with the Samsung s21

Aaah okay I thought they should show like the Disney plus etc does
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: How to claim the free gifts with the Samsung s21

@littlenatz 

No as it's not an O2 promotion.

It's run solely by Samsung.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎28-07-2020

Re: How to claim the free gifts with the Samsung s21

Thats perfect, thank you.
Level 1: Joiner
Posts: 12
Registered: ‎10-11-2014

Re: How to claim the free gifts with the Samsung s21

I've just ordered the S21 myself, and I thought I saw on the confirmation page that one has to log in into My O2 and claim it once it has been dispatched?

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Topics: 580
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Registered: ‎04-01-2009

Re: How to claim the free gifts with the Samsung s21

[ Edited ]

You won't be able to claim until after you have the phone and have passed the change of mind period.

Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: How to claim the free gifts with the Samsung s21

@DoctorJellybean You'll need to wait past the 14 day cooling off period so you don't cancel the phone and keep the gifts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)