Solved: Re: How to cancel pay monthly plan??

Anonymous · ‎08-11-2017

So I ordered O2 sim card on 19 October 2016, and it was a 12 month agreement. I don't want to use it or pay for it anymore but I am still getting charged, how I am supposed to cancel my plan??

jonsie · ‎08-11-2017

You can't cancel it now. O2 give you 14 days to change your mind. As you are now past that you have no option to cancel unless you pay the 12 months term.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

Anonymous · ‎08-11-2017

More info

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/td-p/56...

jonsie · ‎08-11-2017

You can't cancel it now. O2 give you 14 days to change your mind. As you are now past that you have no option to cancel unless you pay the 12 months term.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-11-2017

It will cost you 11 x the monthly payment to cancel.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎09-11-2017

If you want to keep your number but move to another network then ask for your PAC and give it to your new provider.
If you no longer need the number then either call or write in to give 30 days notice.
As per the link given above @Anonymous

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎11-11-2017

I hate o2 so much

MI5 · ‎11-11-2017

How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
Getting PAC here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278
Unlocking whilst it's free here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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