on 30-06-2020 11:57
on 30-06-2020 12:14
This should help
Guide: How does O2 Refresh work?
and Guide: How do I get to the 'Download Bill' page? (which will show you how your bill is split.
Veritas Numquam Perit
on 30-06-2020 14:07
on 30-06-2020 14:07
If you're on a standard contract with just one bill you won't know as it is all combined together.
If on refresh, you have a device payment and an airtime payment so it's obvious which is which.
I suspect yours is a standard contract?
on 30-06-2020 14:35
30-06-2020 14:38 - edited 30-06-2020 14:40
30-06-2020 14:38 - edited 30-06-2020 14:40
Yes it would unfortunately.
Text INFO to 85075 to get details on any early termination fees that may be payable.
on 30-06-2020 14:40
on 30-06-2020 14:40
on 30-06-2020 14:42
Hi, JoshF,
I recommend that you download the myo2 app from your app store, as it will show you if you have a refresh tariff or standard tariff.
The refresh tariff is split into two sections -how much you pay for the tariff and how much for the device plan.
If it's a standard tariff, it will just be one amount to pay.
Hope this helps.
on 30-06-2020 15:35
on 30-06-2020 15:50
Unfortunately, if your contract wasn't taken out with o2 directly, then you will be on a standard tariff with whomever you took out your last contract. Sorry I couldn't be more help to you.
on 30-06-2020 15:51
on 30-06-2020 15:51
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here