Contacting o2

[ManchesterLeo]

Late paying bill. Cant phone o2 (coz bill not paid). Cant get direct chat (they have ceased this service during Lockdown). I've now paid £100 to O2 (more than I owed). But phone still not allowing me to make calls, access internet etc. 

Any ideas ? Just need them to acknowledge Ive paid and turn services back on!

Thanks. Leo

[MI5 · Accepted solution]

@ManchesterLeo 

The best number to call on appears to be 0800 977 7337

Skype is an option to call on.

Details here Guide: Coronavirus Community Help and Support 

[gbfffff]

I have the same problem. Unhelpful phone agents just pushing me around and then O2 adding £3.50 late payment fees. A holes

[madasaf1sh]

@ManchesterLeo and @gbfffff

Live chat is still available however it only appears when and if an agent is available best page to get the pop up on is https://www.o2.co.uk/contactus

Or as @MI5 has advised, the number provided is the best one to call on but expect a wait and be patient and you will get through.