Solved: How do i pay this bill? - Page 4

Anonymous · ‎19-12-2015

Hi,

Due to getting confused over Christmas costs, my DD for pay monthly/device failed. As I only have a basic bank account, I do not have a debit card and so cannot pay using that method, and can't find any information about paying via online banking. I can only find an option to pay via debit card (impossible) or phone O2 directly, which seems pointless as I cannot use any method of over-the-phone payment - unless they can authorise to take the DD again?

Anonymous · ‎20-12-2015

The OP mentioned that o2 were unwilling to do so for them tho....

@MI5 - I haven't spoken to O2 about this at any point, so I am unsure where you got that information from. I asked in my original post whether it was worth phoning if I am unable to pay a bill over the phone; not that O2 were unwilling to do anything. As I say, I haven't spoken to O2 at all. Also, you seem to suggest (correct me if I'm wrong, it's Sunday!) that I don't have a DD set up. I do, but did not have enough money in my bank to cover it due to my being confused over how much I'd spent in the run up to Christmas.

Maybe the OP misunderstood or wasn't clear exactly what they wanted to do. He has been told apparently to call in 48 hours and they will change the date.

@jonsie - I'm confused; as above, I haven't spoken to O2 so I'm not sure what you are referring to. @Cleoriff answered my query and gave me online banking information, which will solve the problem should it arise in the future, and I have paid the bill with my partner's debit card. At no point do I wish to change my DD date - are you referring to someone else? As I say, it's Sunday and my brain isn't quite awake yet, so apologies if I've confused this issue! I am happy with my DD date, and I'm not the first person to accidentally not have quite enough money in the bank (I was off by less than £3) to cover one payment. Luckily I was able to borrow my partner's card to pay, and in the future I have O2's banking information to pay via online banking, thanks to @Cleoriff's helpful post.

And I'm a she

As for debit cards, most banks have a basic account option, which is usually used for people who have been in massive debt or who have other reasons for the bank to not "trust" them with a real account. In my case, I have a disability which made it difficult for me to look after my finances when I was younger (not due to overspending or debt, but from a vulnerability point of view) and so my benefits were paid into my mother's account (which is normal - many in the same situation do it) to protect me. As a result, Santander have viewed this as an inability to be trusted with a true bank account *shrug*

It's a known issue for many people in similar situations, and it's very silly if you ask me. As I say, I'll be moving accounts after new year is over. Thanks all for the help and advice - my payment has gone through so problem solved

MI5 · ‎20-12-2015

I was confusing your thread with another similar one also started yesterday.
My apologies.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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