How do i pay this bill?

[Anonymous]

Hi,

Due to getting confused over Christmas costs, my DD for pay monthly/device failed. As I only have a basic bank account, I do not have a debit card and so cannot pay using that method, and can't find any information about paying via online banking. I can only find an option to pay via debit card (impossible) or phone O2 directly, which seems pointless as I cannot use any method of over-the-phone payment - unless they can authorise to take the DD again?

[MI5]

Banks are like networks in that respect.....

[jonsie]

Yes, you can only speak as you find. My wife had problems with Santander in their early days so I've steered clear of them. Maybe I'm lucky, never had a problem with any bank, utility company or network either here or overseas. Women on the other hand.....

Anyway I hope this payment issue gets sorted or I reckon there will be many more complaints before and after Christmas. 

[MI5]

So much safer with a DD

[jonsie]

No one could possibly argue otherwise and whilst I can see how a direct debit coming out at an inconvenient time could affect personal circumstances,  o2 will amend the billing date to suit a customers needs. It's so easy and involves a simple phone call.

[MI5]

Yes, I always believed they would change the date if asked.

[Cleoriff]

Yes...I have had mine changed when requested....

[jonsie]

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@Cleoriff wrote:

Yes...I have had mine changed when requested....

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As I did last year.

[MI5]

The OP mentioned that o2 were unwilling to do so for them tho....

[jonsie]

Sorry but I don't think they would be unwilling. Maybe the OP misunderstood or wasn't clear exactly what they wanted to do. He has been told apparently to call in 48 hours and they will change the date. 

[Curr946]

Can't change date if close billing current billing, as it takes time to update.