How do i pay this bill?

[Anonymous]

Hi,

Due to getting confused over Christmas costs, my DD for pay monthly/device failed. As I only have a basic bank account, I do not have a debit card and so cannot pay using that method, and can't find any information about paying via online banking. I can only find an option to pay via debit card (impossible) or phone O2 directly, which seems pointless as I cannot use any method of over-the-phone payment - unless they can authorise to take the DD again?

[Cleoriff]

No problem @Anonymous. I bank with Nationwide (and HSBC) and never have a problem with direct debits etc. Oh yes it was Nationwide who gave my grandson his first debit card in September when he started weekend work. He is 16.

[Anonymous]

It's all very silly - simply, I didn't have a bank account until my mid-twenties, so in Santander's eyes this means I'm somehow up to something I shouldn't be; I'm far from the first to have this problem with them so I hope one day they'll be taken to task by someone with more clout than the little person.

[Cleoriff]

We had the option of banking with Santander whilst in Spain. It had such a bad reputation there... we chose another bank completely...

[MI5]

My business account is with them. No problems at all.

[Cleoriff]

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@MI5 wrote:
My business account is with them. No problems at all.

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Good to hear....Probably better with business accounts then...

[blissgirl]

I'm with santander and havent had any problems with them

[Cleoriff]

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@blissgirl wrote:
I'm with santander and havent had any problems with them

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Good to hear Kasia. Sadly though the op appears to have had some problems...so they may be better off changing to a bank who will issue them with a debit card....

[MI5]

Some have problems with other banks.
I wouldn't touch Lloyds with a bargepole.

[Cleoriff]

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@MI5 wrote:
Some have problems with other banks.
I wouldn't touch Lloyds with a bargepole.

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No nor me Rich...been there...done that ...and got out when I could...

[jonsie]

Strange as I've never had an issue with Lloyds or Nationwide in all the years we have used them.  My own bank the RBS however......