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How do I cancel my free additional freebie through 02?

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Bud
Level 1: Joiner
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on ‎29-06-2020 10:33

on ‎29-06-2020 10:33

When I got my new pay monthly phone I was offered a freebie with it as an extra. I decided on the deal for 6 months subscriptions to Calm, now I cant cancel as I have to cancel through 02, but I cannot get help via anyone at 02 as they are only dealing with people who need help the most. ah help.
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O2Tracey
O2 Support
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on ‎29-06-2020 11:25

on ‎29-06-2020 11:25

If you download the My o2 app, you can cancel it through there. If you can't remember your password if you make sure your WiFi is off, it will connect via your SIM and tell you your username and then press reset password, it will ask you a security question then you can reset your password. My O2 app is great for all your needs

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MI5
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on ‎29-06-2020 10:36

on ‎29-06-2020 10:36

@Bud 

If you can't cancel through your MyO2 the best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Tracey
O2 Support
O2 Support
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on ‎29-06-2020 11:25

on ‎29-06-2020 11:25

If you download the My o2 app, you can cancel it through there. If you can't remember your password if you make sure your WiFi is off, it will connect via your SIM and tell you your username and then press reset password, it will ask you a security question then you can reset your password. My O2 app is great for all your needs
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MI5
Level 94: Supreme
In response to O2Tracey
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on ‎29-06-2020 14:31

on ‎29-06-2020 14:31

Happy to help, I'm sure.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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