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Spend cap

KW1
Level 1: Joiner
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on ‎29-06-2020 14:33

on ‎29-06-2020 14:33

I am looking to increase my spend cap, phone line in 02 cuts you off when you select that, the app won't allow you do it and tells you to go to a site, the site tells you to call and 02 are not taking calls for this. The chat option is not functioning. Can anyone help? I don't understand why my tariff and phone is over 100 a month and we are unable to get our accounts serviced bearing in mind the size of the company and the technology that they have. 

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MI5
Level 94: Supreme
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on ‎29-06-2020 14:37

on ‎29-06-2020 14:37

@KW1 

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M Live chat was here earlier or the best number to call on appears to be 0800 587 4005.

Guide: Spend Caps & Charge to Mobile on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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