Solved: o2 mobile boardband.

Luke35 · ‎10-03-2025

I am trying to set up a spend cap on my mobile boardband that I got from a o2 store today and when I click on set up a spending to loads to my 02 mobile account page when I know that I already have spend setup on my mobile phone so dose anyone know why it's not letting me setup a spend cap on my 02 mobile boardband?

MI5 · ‎10-03-2025

@Luke35

You'll need to setup a new MyO2 for the new sim.

It will need a different email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-03-2025

@Luke35

You'll need to setup a new MyO2 for the new sim.

It will need a different email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Luke35 · ‎10-03-2025

why do I need to set up a new my account for my o2 mobile boardband?

MI5 · ‎10-03-2025

Because you can't access it from what you've said above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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