Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

High airtime bill I can’t pay

Last month I had to make two calls to the US due to a relative being stranded with suspected corona in New York. The bill for these two calls was £160 making my airtime bill £209. I can’t afford to pay this all at once and didn’t realise the standing...

Payment

Hi can you help me with my bill cause my phone and ipad comes to £55.75 and then its saying over due £23.oo

Need a receipt

got new mobile online with O2. To claim my free grift from Samsung, I need a receipt , which I did not receive. How do i GET A RECEIPT FROM o2?

Lost receipt for mobile phone

I previously had an O2 phone contract the contract was up so I took out a sim only deal. I have insurance not with o2 and the mobile is broken, I can't find the original receipt as I need to show that as proof of ownership. Are 02 able to provide me ...

Resolved! O2 Open Family and Friends discount

Hi, I need some help with how to apply the F&F discount code to my daughter's account over the phone, please. I gave my daughter one of the 2 codes given to me on the O2 Open website to use on her Upgrade, and we have been having issues trying to get...

Resolved! Calls

I have unlimited calls and texts on my monthly allowance. I need to ring a number ‘0333’ and was wondering will this be charged as an extra on my bill?

Spend cap

I am looking to increase my spend cap, phone line in 02 cuts you off when you select that, the app won't allow you do it and tells you to go to a site, the site tells you to call and 02 are not taking calls for this. The chat option is not functionin...

Resolved! How do I cancel my free additional freebie through 02?

When I got my new pay monthly phone I was offered a freebie with it as an extra. I decided on the deal for 6 months subscriptions to Calm, now I cant cancel as I have to cancel through 02, but I cannot get help via anyone at 02 as they are only deali...

Resolved! Contact support

I want to change my pay monthly sim to a pay as you go sim and keep my number. (The contract is all paid off). Anyone any idea how I am meant to do this with no chat available and lines only being for emergencies?? Thanks

Resolved! International calls

Hi so I’m trying to make calls to Spain and Australia and it never works for me, I’m using the international codes and everything but always says “ call failed “ can someone please help me?

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