Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Unblock my phone

I have payed my bill when will my phone be unlocked I need it for work

Bensmith by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! 14 Day return

Hi, I'm sending a handset back ( 14 day return) but keeping my SIM card as I'd like to keep my new number, when can you choose your new handset? When your returned one has been recieved or when you have a ' Tracking number ' from your returned handse...

Dazz66 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Request a call back

My phone bill is unexpectedly high this month and I can’t settle it all at once. My phone has been cut off so I am unable to call anyone to set up an arrangement with you. How can I request a call back from o2?

Cvalet by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! iFitness

Hi I've just discovered today through a random text message from Ifitness, to unsubscribe from a service that i have never subcribed to ? I've done a few searches and discovered that this is a scam.I contacted o2 today , who have informed me that £12...

pickard1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Unlatch Request Not Fulfilled after 11 DAYS

I contacted O2 on Monday 24th September and asked that my Iphone6 that has been out of contract for months be unlatched. I was advised it would take 72 hours. This did not happen. I spoke to them again on Friday 28th September and was advised there w...

DRDR by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! changing account holder

at the noement the registred account holder of the iphone 7 in which i use is that of my mums, but the payment and the registered payment card is of mine ebcause its my phone and i am the one who pays for it, i just got an early upgrade how do i chan...

wizzaj by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! India

I am going to India for one week in November and wondered What the best option is for texting and calling back to UK.

Katie1 by Level 1: Joiner
  • 3 replies
  • 0 kudos