Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 219462 Views
  • 2 replies
  • 2 kudos

Rip off

Beware of the con that's is being charged for picture messages because you send an emoji. I've been a customer of O2 for way over 12 years and only recently have I discovered that this fact! The last few months I've been charged an extortionate amoun...

eddy by Level 1: Joiner
  • 323 Views
  • 2 replies
  • 0 kudos

Resolved! SIM card say no network

Hi my SIM card isn’t working bin sent a replacement as lost my phone

Nat2 by Level 1: Joiner
  • 527 Views
  • 4 replies
  • 0 kudos

Resolved! order is out of stock

Hi order online for Pocket Hotspot Huawei 4G 2017 O2 Refresh Data FLX I resi e one email saying they are ot off stock now my question is is posibel now wend I will receive my order becouse I receive today one tex say my sim phone is on my way but whi...

Fabio1 by Level 1: Joiner
  • 430 Views
  • 2 replies
  • 0 kudos

Resolved! Refused delivery

I ordered a new contract phone but on the wrong account so was told by o2 to just refuse delivery, which i have done but they havn't change my account back to what it was, how long does this take

Resolved! Full payment for device

Hello!If I will pay full amount for my device (I paying monthly for airtime + device) can I cancel my direct debit for device?Thanks,Krystian

Lotysik97 by Level 1: Joiner
  • 485 Views
  • 3 replies
  • 0 kudos

Resolved! Help line

Contacted 02 over a refund, was on the phone for over a hour and nothing was resolved. I tried again on todays date 06/04/20, was left on hold for just under a hour then the phone was cut off, disgraceful service

Chequeca by Level 1: Joiner
  • 778 Views
  • 7 replies
  • 0 kudos

Direct debit

I called last Monday to set up a direct debit, but it’s not finalised yet. How long does this take? I’m looking to purchase an Apple Watch, but can’t do so until I have a direct debit set up. Thanks.

LauraJ by Level 1: Joiner
  • 406 Views
  • 2 replies
  • 0 kudos

Resolved! New Upgrade phone arrived (S20 +) sim card dosent work

Hi everyone, i just upgraded yesterday, o2 offered to pay my contract off and let me upgrade to a new S20 +It came today, so i popped the sim card in but it says 'Sim 1 Not Provisioned'.My old sim is still working in my old phone, i dont think i can ...

Jono987 by Level 1: Joiner
  • 989 Views
  • 6 replies
  • 0 kudos