Problems Closing Out Account

[Jacob3]

I recently closed my O2 pay monthly plan which had both a device and airtime direct debit payment (on 25/07/24) and had a final bill to pay, which I assumed like all my other bills with O2 would be paid automatically through my bank. This did not happen for reasons I am unclear on, but I can only assume is because once my account was closed the link between O2 and my bank was as well? Now I have been sent an additional routine device plan bill as if I am still using the phone. I have not been able to check on any of the billing information on the O2 website because of the closing of my account and have not been able to access information on the phone because my security questions have been wiped. Can anyone please help me with this?

[TallTrees]

Hi @Jacob3 

You need to contact payment management 

Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am