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on 22-09-2015 20:47
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on 22-09-2015 20:47
Trying since the weekend to speak to O2
Both the call centre and 'Live Chat' are constantly busy...it's now 4 days...
I can't even wait in a queue, the automated response is 'try again tomorrow'
Initially was intending to upgrade via refresh but O2 prices are incredibly high, no loyalty discount
Can get a better deal for around half the price on 'uswitch'
So going to have to cancel
Called an O2 store who confirm that it's not possible to either email or write to O2
The only way is by phone...and the lines are constantly busy...
Seriously wondering about legal advice here
Surely this can't be right?
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on 22-09-2015 20:50
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-09-2015 20:50
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-09-2015 21:01
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on 22-09-2015 21:01
And try about 8.30 in the morning...always the best time..
Veritas Numquam Perit
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on 22-09-2015 21:05
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on 22-09-2015 21:05
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-09-2015 07:50
But go where you'll get the best deal for you of course. Also only O2 direct do refresh, all other outlets sell bog standard 24mth contracts. So no refresh options!
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on 25-09-2015 16:30
Hey @Anonymous were you able to contact them? And also did you take a look at MI5 guide, very useful! Highly recommended!
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on 25-09-2015 21:44
You guys know O2 well...!
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on 25-09-2015 21:45
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on 25-09-2015 21:48
Bizarrely, O2 refresh / upgade deals were even worse than the new customer ones
Don't know how anybody can afford to use them
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on 25-09-2015 21:49
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on 25-09-2015 21:49
![wink wink](/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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