How do I cancel my contract when I can't make contact withO2?!

[Anonymous]

Trying since the weekend to speak to O2

Both the call centre and 'Live Chat' are constantly busy...it's now 4 days...

I can't even wait in a queue, the automated response is 'try again tomorrow'

Initially was intending to upgrade via refresh but O2 prices are incredibly high, no loyalty discount

Can get a better deal for around half the price on 'uswitch'

So going to have to cancel

Called an O2 store who confirm that it's not possible to either email or write to O2

The only way is by phone...and the lines are constantly busy...

Seriously wondering about legal advice here

Surely this can't be right?

[MI5 · Accepted solution]

Call 202, option 2 then option 0

[Cleoriff]

And try about 8.30 in the morning...always the best time..

[MI5]

Also a help thread here with advice on cancelling http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[gindygoo]

Be careful with the uswitch offers, some of them mean claiming your discount months after the contract starts.

But go where you'll get the best deal for you of course. Also only O2 direct do refresh, all other outlets sell bog standard 24mth contracts. So no refresh options!

[Anonymous]

Hey @Anonymous were you able to contact them? And also did you take a look at MI5 guide, very useful! Highly recommended!

[Anonymous]

Thanks, eventually got through, on these numbers, just after 8am : )
You guys know O2 well...!

[Anonymous]

That's fab, very helpful, will save link for future reference...thnks ever so much!

[Anonymous]

Good advice, thankyou, it's with mobiles.co.uk, seem very cheap but good reviews and apparently been in business a long time...
Bizarrely, O2 refresh / upgade deals were even worse than the new customer ones
Don't know how anybody can afford to use them

[MI5]

You gotta go through to retentions and negotiate a deal