jojo, best way of doing this, is to give customer services a call, and explain that you were promised a call back and didnt receive one, and that you want your question / issue resolving. If they try using the "old chestnut" of promising a call back again, just ask for your call to be escalated to a manager; something should be done then. If all this fails, just drop a letter to the complaints dept. You will find the address on the O2 website listed under complaints. You could always call into the shop, and get them to give O2 a call for you, as it is them who told you, that you could have the discount anyway. Just dont let anyone fob you off. The above might sound harsh against O2, but if people dont demand their issues resolving, then there will be a minority of call centre advisors, who will not help. You never know, on your next call, all could be hunky dory. Good luck. Bri
