Renewed contract December 2013. Been with O2 now for over 7 years. Changed from pay as you go to monthly last month.
Enquired as to staff NHS discount, advised yes 30% delighted i decided to stay with o2. Of course this discount could have been applied some time ago but o2 did not inform me of this.
I telephoned o2, as directed after my first bill, was again advised i was entitled to a discount. But i would have to phone H.R for code. Phoned H.R for code, never heard of it. Got back to O2, code to be obtained in shop. Went to shop advised code to be obtained online. Went online, advised to phone for code o2 again.
Phoned again, code provided and confirmed NHS staff therefore entitled to discount usually activated in 48 hours.
Text to follow which stated "not on this contract". Now having the option i would have went with vodaphone, as they do honour what they say, as such has the entire works mobile contract for our service, something o2 have now missed out on. I feel a bit duped to be honest. When i phoned o2 again they said discount did not apply as not a new contract, although having never been applied i feel this is unfair.
O2-the talk talk of the mobile world. Cheap because you get what you pay for.
