O2 friends and family retired employee discount no longer recognised my EIN

[CST22]

Is the Friends and family discount still available to retired O2 employees- Had a message saying does not recognise my EIN 

No longer showing on my bill. 

[Enlli]

All we know here is in this guide

Guide: O2 Open & Friends and Family discounts - How to sign up 

You may need to contact them

Guide: How to find help & contact O2 

[jonsie · Accepted solution]

You will need someone with a valid EIN to nominate you on their account