Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Long term customer at the end of his tether

I've been with O2 since they were BTCellnet and have been very happy up until a couple of years ago. O2 insurance has gone right downhill. My latest experience was that they didn't have my model in stock and so offered me 3 replacement handsets, but ...

Resolved! Cancelling auto top-up

Hi, I need to cancel my auto top-up on my O2 phone. Please can someone send me the website link to do this. Or can I do it at any O2 store? Many thanksD.

Resolved! o2 Refresh contract payments?

So i upgraded my phone last month to the new o2 Refresh contract and a new shiny S5 and i was all happy and smiley until yesterday.At dinner time yest i was basically cut off. and noone could get hold of me. I assumed it must be a signal issue in my ...

Resolved! how do 1 get through to an advisor i have an account number and everything what do i do?

how do 1 get through to an advisor i have an account number and everything what do i do?

Problems with sim swap.

Can someone help me please, recently swapped tarrifs (still on a pay monthly). Was told I needed to perform a sim swap as my new service has 4G.Did a sim swap as described however now I get no coverage using either my old or new sim.

O2 Refresh - Termination Charge

Anyone have any experience with this? I wanted to move from O2 to Three - (for the unlimited data and free data romaing abroad).I was told that if I paid off the handset part of my bill (£260) then I'd be free to leave whenever with no other cancella...

Resolved! 4g wrexham

in the last week I've been noticing that I've started to get a weak 4g signal around wrexham anyone else had this?

Resolved! Ending refresh contract and switching networks

Waited for O2 to roll out 4g near where i work to see if my signal issues improved but it didn't, i've already started a contract with Three but wanted to check a few things about cancelling my refresh contract with O2 and getting the number ported o...

Resolved! call divert from contact phone to pay as you go mobile

i am trying to do call divert from my paygo to contract phone,looked it up how but it doesnt give me an option of message or call? what am i doing wrong?

Resolved! Disgusted....

It's more of a rant than anything.... I've been a customer of O2 for many years, ever since I was a teen. So for the first time as I am new to the whole 'refresh' thing, I decided to upgrade early to the iPhone 6+. I spoke to a lovely advisor/bot on ...

custom-community-header-logo.text

Forum Posts