Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

transferring to a new phone on upgrade

I am completely stumped trying to transfer from my old phone to the new; I can't see the answer on any of the help pages, probably because it is so obvious no one has ever needed help! My 2 year contract on an O2 iphone 5 has expired and i have signe...

Resolved! Calls from 3rd Party Companies Claiming to be O2? - Apparently that's fine by O2

I just received a call from this number 0800 952 4852 (08009524852) After a long 'tell-tale' call centre pause, the caller claimed to be "Connor calling from O2" and thanked me for being a loyal O2 customer, and telling me that he has some great loya...

Resolved! Change from Big Bundle back to simple PAYGo

I have a mobile which is only used for emergencies, and therefore very light usage. Unwisely I registered for a £10 Big Bundle. How do I switch back to a simple Pay As You Go where I only pay for the calls I make?

Resolved! PAC code request question

I was wondering if someone could help me with this question please. I’m currently on a sim only pay monthly plan. It shows in My O2 that my contract renewal date is 13 October 2015. I was wondering if I can contact O2 on the 13 September and ask for ...

Resolved! PAY MONTHLY CONTRACT

Hi there,I'm wondering what details O2 would need for my contract?I ordered a new phone in Pay Monthly tarrif and I couldn't understand the agent on the phone.She was asking about my adress, name, number of order, and something about my passport. But...

Resolved! same tariff ... new phone ...

just checking my thinking is correct...... I am on PAYG on an old legacy tariff that suits me just fine (text and web).If I get a new phone (unlocked), can I just use my old SIM in my new phone, and keep old number and old tariff?And if my new phone ...

Texting 21202 while abroad

Does it cost you the standard network charge to text this number while you are abroad. For example Im in Mexico and it's 40p a text.

Resolved! O2 not lettigg me cancel online like any other company in the year 2015

Hi O2Title says it all. Why won't you make it easier for customers to cancel their pay monthly easier than it is currently is. Since the layout is terrible. Feel like being a customer at a scanners shop. No way to cancel a simple way. I want this acc...

Resolved! preloaded dongle

I bought a preloaded 3gb dongle from argos, I couldn't get on line so bought 1gb pay as you go, still couldn't activate the preloaded 3gb. I went on the O2 guru live chat facility to get help but it used three quarters of the data I had just bought b...

Ferry roaming charges - also relevant for cruise ships

As this is trending at the moment I though I would add some inf that is available when u use the ferry's /cruise's website. This one is the one on the Brittany ferries web site and you get this inf when u buy the ticket. This will apply to most,altho...

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