Solved: O2 rewards

Anonymous · ‎02-07-2016

Well I saved some money with o2 rewards and when I transferred my number I lost that money and how will I get this back?

jonsie · ‎02-07-2016

The OP didn't leave, he had a temporary number when he ported in. However as I said,rewards are not transferrable.

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jonsie · ‎02-07-2016

Rewards are attached to the number. How do you mean you transferred the number?

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Anonymous · ‎02-07-2016

I transferred my number via a PAC code from a different company and I collected some rewards money on my temp number but now that my number has been transferred its gone so how can I get it back

Anonymous · ‎02-07-2016

I think you may have to call CS

http://www.o2.co.uk/contactus

jonsie · ‎02-07-2016

As far as I'm aware you have lost them. You cannot transfer between numbers. Have a word with them and they may possibly offer you some form of goodwill gesture. Call as live chat won't give you anything.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-07-2016

Once you leave o2 you lose your rewards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-07-2016

The OP didn't leave, he had a temporary number when he ported in. However as I said,rewards are not transferrable.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎02-07-2016

You know what I'm talking about since you were in my last thread

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