Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

Unable to access Tu Go

I cant get into Tu Go on my iphone or ipad.  Each time I select it, it goes straight to the home page.  Any ideas?

Highlighted
Posts: 86,584
Topics: 729
Registered: ‎14-01-2013

Re: Unable to access Tu Go

[ Edited ]

Hi @Anonymous Most common fix is to delete and reinstall the app and try again If this doesn't work you need to contact customer services and ask to speak to someone from the TuGo team.http://www.o2.co.uk/contactus

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: Unable to access Tu Go

Highlighted
Posts: 100,364
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Unable to access Tu Go

Check if there is an app update waiting.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)