on 02-07-2016 10:14
Hi ,I have upgrade to sim only on 29th June 2016 by phone ,when I call the customer service,the lady told me clearly that I have 500mins 500Mb &unlimited text ,£5/month .BUT today when I check my allowance by phone app ,I only have 100mins allowance .
I don't understand what's going on ,thank you very much .
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on 02-07-2016 10:20
Give them a call, it may not come into effect until your billing date
on 02-07-2016 10:28
I would call, though the systems update at midnight every day.
on 02-07-2016 11:30
From personal experiance this will be prorata and they only seam to prorata the Calls and Texts and not the data segment for some reason
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on 02-07-2016 12:40
The data stays the same but as @adamtemp64 says they pro rata minutes & text but you will get all your full allowances from your next bill date