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O2 rewards

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Anonymous
Not applicable

on ‎02-07-2016 12:28

on ‎02-07-2016 12:28

Well I saved some money with o2 rewards and when I transferred my number I lost that money and how will I get this back?
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jonsie
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on ‎02-07-2016 14:06

on ‎02-07-2016 14:06

The OP didn't leave, he had a temporary number when he ported in. However as I said,rewards are not transferrable.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
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on ‎02-07-2016 12:31

on ‎02-07-2016 12:31

Rewards are attached to the number. How do you mean you transferred the number? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎02-07-2016 12:35

on ‎02-07-2016 12:35

I transferred my number via a PAC code from a different company and I collected some rewards money on my temp number but now that my number has been transferred its gone so how can I get it back
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Anonymous
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In response to Anonymous

on ‎02-07-2016 12:38

on ‎02-07-2016 12:38

I think you may have to call CS 

 

http://www.o2.co.uk/contactus

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jonsie
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on ‎02-07-2016 12:59

on ‎02-07-2016 12:59

As far as I'm aware you have lost them. You cannot transfer between numbers. Have a word with them and they may possibly offer you some form of goodwill gesture. Call as live chat won't give you anything.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎02-07-2016 13:26

on ‎02-07-2016 13:26

Once you leave o2 you lose your rewards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎02-07-2016 14:06

on ‎02-07-2016 14:06

The OP didn't leave, he had a temporary number when he ported in. However as I said,rewards are not transferrable.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎02-07-2016 14:07

on ‎02-07-2016 14:07

You know what I'm talking about since you were in my last thread
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